Privacy Policy

When you provide us with information through our website www.jorobbins.com we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy was last updated on 16.12.2010.

About the information we collect The only personal information we collect is information that you give us when you register and when you place an order. We use that information to service your account and to personalise your experience at jorobbins.com. The personal information Jo Robbins Skin Architect will collect generally comprises name, address, gender, birth month and year, contact details (phone number, email address), credit card or bank details, skin condition, and any information related to goods and service preferences. By providing such information to us, you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third party, please ensure that you have their consent to do so.

We will never share your information with third parties, nor will we send you our own promotional e-mails without your consent. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions if you decide at a later stage that you no longer wish to receive emails with news and special offers from Jo Robbins. If you wish to see or amend your information visit the pages available under the Your Account menu on our website. Please note that your online account with Jo Robbins is password-protected. You cannot access or view your personal information without your password. When you transact with us online, in addition to the personal information that we collect from you, a temporary 'cookie' is used to connect your browser to our server until the transaction is complete. A 'cookie' is a message given to a web browser by a web server that allows the server to identify and interact more effectively with your computer.

Security measures We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located in the UK. Please note that our website has a switch-off timer of 30 min if it remains inactive for any period. If you share a computer, we recommend that you always sign out (by closing all browser windows) before leaving it unattended. We will continue to source, update and implement new technology in an effort to maintain the security of Jo Robbins information system. Jo Robbins will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

Consent by using jorobbins.com and providing us with your personal information, you are accepting the privacy practices described in this policy statement. We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.

Contact us We have taken great measures to ensure that your visit to jorobbins.com is an excellent one and that your privacy is constantly respected. If you have any enquiries or concerns about our privacy practices please contact us on +44 (0)20 7402 2073 or via email info@jorobbins.com. You can also write to us: Jo Robbins Skin Architect, 57 Bathurst Mews, London W2 2SB United Kingdom. Jo Robbins Skin Architect is a trading name of Cream London Limited. Registered Address: 57 Bathurst Mews, Lancaster Gate, London W2 2SB. England. Company Number 5119026.